1 point
by Jennifer10 days agoon US Airways0 children
US Airways SUCKS.
I have a $646.19 credit for a flight. I want to use my $646.19 credit towards a new flight that only cost $300. I was told that I would be stuck with a $150 change fee but my credit was large enough to cover that. US Airways now wants me to pay an additional $150 on a credit card and forfiet the remaining balance. How does that make sense? A $300 flight is now going to cost $800.
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I've flown Air Tran many times from airports in New York to Florida. I've never experienced any problems with this carrier. I'm tall, 6'3" so I pay a little extra to get into the bulkhead or exit seats where there is plenty of leg room.
NEVER AGAIN with NWA even if I get a free ticket. They dont care about the customers and their security are above the law. Passing the buck is the name of the game.
1 point
by Rick3 months agoon Continental 0 children
I am a frequent business flyer. I have flown all the US airlines and attained the highest level of elite in several. I switched to Continental because of their free upgrade policy. I have been extremely pleased with their service. The flight attendants are some of the best in the business. Of course US airline can not compete with airlines like Singapore Air or Emirates. I would fly Continental before any other US airline.
1 point
by Kevin Kelly5 months agoon United Airlines0 children
United is the worst airline I have ever flown. My bags never come in and they are delayed ove 80 percent of the time. The people that work for them don't give a shit. More discrimination happens on United then any other airlines in the world. I saw the flight attendants abuse a women who was disabled in april of 2006 from philidelphia to San Fransisco. Don't ever fly this airline they are scum.
I know for a FACT that you are actually wrong and that United does not fly to Addis Ababa and never has. And yes, I mean I truly do know for a fact. An airplane in United livery has NEVER been to Ethiopa unless by charter, and probably not even that. They have never offered schedule services there.
The airline that flies from Washington to Addis Ababa is Ethiopian Airlines. United may or may not put a code share on Ethiopia's flight, but they sure to not "fly" to Addis Ababa. United's web site, I will agree, is kind of fussy and not the best, but they do have ALL of their cities available for purchase on their web site.
For the record, I think United's service stinks, especially in Business and First Class, and I would much rather fly a foreign carrier for those classes of service. I'm no United booster, but you really should know "for a fact" what you are alleging is a fact, before saying so, and end up being wrong.
1 point
by Barbara Engelbart5 months agoon United Airlines0 children
United is the worst. I booked through Air Canada and go to check in online in Washington DC and find out I have to pay 15 and 25 dollars for my four pieces of checked luggage. Are you kidding me? I pay over $300 for a ticket and then have to pay to check my bags - who the hell travels without bags - unbelivable.
Then I go to check in online and they take me through all their informatin gathering before telling me that their check in system is down - I may have to kill someone.
I will certainly never fly United again and I will lodge a complaint with Air Canada - they should not be in partnership with the worst airline in the world.
1 point
by Mick5 months agoon US Airways0 children
US Air is the worst! Last year my kids flew to NY and I paid $100 more for the ticket for them to fly escorted. I hit horrible traffic getting to LaGuardia and was about 15 minutes late picking them up. I called my sons on a cell phone who said they were sitting in the terminal, I asked who is with you they said no one and no one walked them off the plane. I was livid already. I got to the airport and walked up to the agent ahead of others because of my sons being unattended in the terminal. The US Air agent looked and me and said " You going to have to get in line!" I lost it! I screamed you are not listening to me..my sons are unattended at the gate! Tis got security and management's attention, when they heard the story they rushed me to the gate and there was my son's sitting in an empty terminal no one watching them...the management was really embarrassed..Isnt it a shame that I had to get that upset to get some action out of them. I'll never fly them again..and not just for this incidence I have others to tell as well.
1 point
by Andrew5 months agoon Delta Airlines0 children
Really bad policy to frequent flyers. I fly alot and I am platinum on both AA and Delta. I travel over 180,000 miles a year but my long haul flights go to AA even though they have a Miami connection. I could get a direct flight from where I live in Atlanta with Delta. I'll take the extra connection because Delta makes it impossible or very expensive to upgrade on the over night flights. They give you vouchers at the beginning of the year to supposedly use on free upgrades. They are completely useless since they only have a few seats available for these vouchers and you need to upgrade to a full fare ticket. So what is normally a $1000 ticket converts to $2600 even if you can get the seat. If you try to upgrade at the check in when they clearly have space, they won't let you use these vouchers or miles.They would rather take off with empty business class seats than upgrade their best customers. When I have broken down and paid the full fare I am invariably sitting next to an airline employee who is flying for free. An 11 hour flight in coach with Delta is not the best way to start your business day in a different country. AA upgrades you as a courtesty and looks after their frequent flyers so I give them 100,000 miles a year because they don't have this poor policy.
1 point
by anonymous5 months agoon United Airlines0 children
I was seated by the window (in a row of three seats) and the stewardess served drinks to the two people next to me. When the conscientious woman in the middle seat asked the stewardess if she forgot me, she was coldly ignored. The lady proceeded to reach out and tap the stewardess on the arm, to which she recoiled with "please don't touch me!!" (I started to get a little uncomfortable with the situation) Conscientious middle seat lady told the stewardess that she had forgotten my drink, to which she responded "I didn't forget her" and she walked away. I was embarrassed that anyone working in a customer service job would act SO rudely.
1 point
by anonymous5 months agoon Delta Airlines0 children
The absolute worst customer service in the industry. No one seems to really like their jobs and the passengers are views has a big pain in the ass to their day. I only fly Delta when they are the cheapest by at least $100s.
1 point
by anonymous5 months agoon Frontier!0 children
I fly Frontier fairly frequently (average 5x year) for the last 10 years Lga-Denver. I have arrived late twice and can't remember a canceled flight. The ticket counter and cabin crews have always been pleasant and extremely helpful.
just 24 hours late flying london to new york (via boston). Electrical errors on both take off (london) and landing (in boston after circling New York for too long). Gooooo Delta.
1 point
by anonymous5 months agoon Delta Airlines0 children
My wife had limited ability to walk and was in a wheelchair and I had asked if we could board early and was refused. Rather they called on customers from 3 different levels of service first. When they finally did call us peasant fliers, we ended up waiting in a declining tunnel and trying to keep the chair from rolling into people in front of us. We were backed up because they were busy serving drinks to the aforementioned clientele. Then on the return trip, the banks of wheelchairs at the gate were all locked up and no one had a key. My wife had to ride on a baggage cart with the luggage.
US Airways SUCKS.
I have a $646.19 credit for a flight. I want to use my $646.19 credit towards a new flight that only cost $300. I was told that I would be stuck with a $150 change fee but my credit was large enough to cover that. US Airways now wants me to pay an additional $150 on a credit card and forfiet the remaining balance. How does that make sense? A $300 flight is now going to cost $800.
Now I know why I prefer to fly Southwest.
ive been waiting 2 days for my delayed bag never ever delta again
ive been waiting 2 days for my delayed bag never ever delta again
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I've flown Air Tran many times from airports in New York to Florida. I've never experienced any problems with this carrier. I'm tall, 6'3" so I pay a little extra to get into the bulkhead or exit seats where there is plenty of leg room.
NEVER AGAIN with NWA even if I get a free ticket. They dont care about the customers and their security are above the law. Passing the buck is the name of the game.
I am a frequent business flyer. I have flown all the US airlines and attained the highest level of elite in several. I switched to Continental because of their free upgrade policy. I have been extremely pleased with their service. The flight attendants are some of the best in the business. Of course US airline can not compete with airlines like Singapore Air or Emirates. I would fly Continental before any other US airline.
Try following the rules that they have to follow and stop bitching about your own mistake
United is the worst airline I have ever flown. My bags never come in and they are delayed ove 80 percent of the time. The people that work for them don't give a shit. More discrimination happens on United then any other airlines in the world. I saw the flight attendants abuse a women who was disabled in april of 2006 from philidelphia to San Fransisco. Don't ever fly this airline they are scum.
I know for a FACT that you are actually wrong and that United does not fly to Addis Ababa and never has. And yes, I mean I truly do know for a fact. An airplane in United livery has NEVER been to Ethiopa unless by charter, and probably not even that. They have never offered schedule services there.
The airline that flies from Washington to Addis Ababa is Ethiopian Airlines. United may or may not put a code share on Ethiopia's flight, but they sure to not "fly" to Addis Ababa. United's web site, I will agree, is kind of fussy and not the best, but they do have ALL of their cities available for purchase on their web site.
For the record, I think United's service stinks, especially in Business and First Class, and I would much rather fly a foreign carrier for those classes of service. I'm no United booster, but you really should know "for a fact" what you are alleging is a fact, before saying so, and end up being wrong.
You plan 6 months out, but can't get to the airport an hour prior? Weak.
United is the worst. I booked through Air Canada and go to check in online in Washington DC and find out I have to pay 15 and 25 dollars for my four pieces of checked luggage. Are you kidding me? I pay over $300 for a ticket and then have to pay to check my bags - who the hell travels without bags - unbelivable.
Then I go to check in online and they take me through all their informatin gathering before telling me that their check in system is down - I may have to kill someone.
I will certainly never fly United again and I will lodge a complaint with Air Canada - they should not be in partnership with the worst airline in the world.
I have never had anything but amazing experiences with Southwest, and I used to fly them every week. However, it's been a ocuple of years...
US Air is the worst! Last year my kids flew to NY and I paid $100 more for the ticket for them to fly escorted. I hit horrible traffic getting to LaGuardia and was about 15 minutes late picking them up. I called my sons on a cell phone who said they were sitting in the terminal, I asked who is with you they said no one and no one walked them off the plane. I was livid already. I got to the airport and walked up to the agent ahead of others because of my sons being unattended in the terminal. The US Air agent looked and me and said " You going to have to get in line!" I lost it! I screamed you are not listening to me..my sons are unattended at the gate! Tis got security and management's attention, when they heard the story they rushed me to the gate and there was my son's sitting in an empty terminal no one watching them...the management was really embarrassed..Isnt it a shame that I had to get that upset to get some action out of them. I'll never fly them again..and not just for this incidence I have others to tell as well.
Really bad policy to frequent flyers. I fly alot and I am platinum on both AA and Delta. I travel over 180,000 miles a year but my long haul flights go to AA even though they have a Miami connection. I could get a direct flight from where I live in Atlanta with Delta. I'll take the extra connection because Delta makes it impossible or very expensive to upgrade on the over night flights. They give you vouchers at the beginning of the year to supposedly use on free upgrades. They are completely useless since they only have a few seats available for these vouchers and you need to upgrade to a full fare ticket. So what is normally a $1000 ticket converts to $2600 even if you can get the seat. If you try to upgrade at the check in when they clearly have space, they won't let you use these vouchers or miles.They would rather take off with empty business class seats than upgrade their best customers. When I have broken down and paid the full fare I am invariably sitting next to an airline employee who is flying for free. An 11 hour flight in coach with Delta is not the best way to start your business day in a different country. AA upgrades you as a courtesty and looks after their frequent flyers so I give them 100,000 miles a year because they don't have this poor policy.
Just flew NWA over labor day. Never again, in a million years. Worst experience ever and the aircraft are in bad shape.
Nothing and no one beats Southwest!
Most US airlines are sub par in every level. Add to it that 83% of their flight attendants are over the age of 37. DISGUSTING.
I was seated by the window (in a row of three seats) and the stewardess served drinks to the two people next to me. When the conscientious woman in the middle seat asked the stewardess if she forgot me, she was coldly ignored. The lady proceeded to reach out and tap the stewardess on the arm, to which she recoiled with "please don't touch me!!" (I started to get a little uncomfortable with the situation) Conscientious middle seat lady told the stewardess that she had forgotten my drink, to which she responded "I didn't forget her" and she walked away. I was embarrassed that anyone working in a customer service job would act SO rudely.
The absolute worst customer service in the industry. No one seems to really like their jobs and the passengers are views has a big pain in the ass to their day. I only fly Delta when they are the cheapest by at least $100s.
I fly Frontier fairly frequently (average 5x year) for the last 10 years Lga-Denver. I have arrived late twice and can't remember a canceled flight. The ticket counter and cabin crews have always been pleasant and extremely helpful.
I am sooo surprised to see Frontier on this list.
just 24 hours late flying london to new york (via boston). Electrical errors on both take off (london) and landing (in boston after circling New York for too long). Gooooo Delta.
I love southwest. :)
My wife had limited ability to walk and was in a wheelchair and I had asked if we could board early and was refused. Rather they called on customers from 3 different levels of service first. When they finally did call us peasant fliers, we ended up waiting in a declining tunnel and trying to keep the chair from rolling into people in front of us. We were backed up because they were busy serving drinks to the aforementioned clientele. Then on the return trip, the banks of wheelchairs at the gate were all locked up and no one had a key. My wife had to ride on a baggage cart with the luggage.